Aicrane’s Tailored Solution for A Logistics Station in Kazakhstan
Basic Information of the Project
32 Ton Gantry Crane For Container Handling
Cooperation Process With the Customer in Kazakhstan
The customer operates an asphalt manufacturing plant and primarily exports their products to various CIS countries. As part of their production and logistics processes, they sought a reliable solution for efficiently lifting and handling 40-foot and 20-foot containers.
Understanding the critical role of container handling in their operations, the customer expressed their need for a container gantry crane. They recognized that a dedicated and specialized gantry crane would greatly enhance their container lifting capabilities, ensuring smooth operations and optimizing their logistics efficiency.
Upon understanding the customer’s requirements, Aicrane embarked on a thorough assessment to develop the most suitable solution. Given that the daily volume of containers to be handled was not substantial, we aimed to provide a cost-effective solution without compromising on performance and functionality.
To optimize cost savings and meet the customer’s container handling needs, we proposed the utilization of a container gantry crane equipped with a hook and a simple spreader. This configuration would allow for efficient lifting and secure handling of both 40-foot and 20-foot containers, without the need for complex and expensive lifting devices.
Aicrane initiated a collaborative process with the customer, ensuring their active involvement in shaping the solution. Through effective communication and open dialogue, we iterated through six different proposals, carefully considering their feedback and specific requirements. This collaborative approach enabled us to refine our solution and ultimately reach a mutually agreeable outcome.
Upon receiving the advance payment of the client, our team promptly initiated the production of the European standard double girder gantry crane, model AQ-MGH with a load capacity of 32 ton, a span of 30 meters and a height of 13 meters, designed for A5 duty. Adhering to our commitment to quality, the crane underwent rigorous manufacturing processes, including stringent quality checks.
Once production was completed, we ensured that the packaging complied with international transport standards, safeguarding the crane during its journey to the location in Atyrau, Kazakhstan. Upon receiving the equipment, the client followed our instructions for inspecting the goods, confirming the safe and intact arrival.
Understanding the importance of a successful installation, we collaborated with our technical and planning departments to provide our client with a comprehensive 3D installation video. This video served as a valuable guide for the client, empowering them to install the crane’s steel structure, hoisting mechanism, trolley and crane running mechanisms smoothly.
However, recognizing the complexity of electrical connections and commissioning, the client requested the assistance of our experienced installation engineers. Within a swift response time of two days, our engineers arrived on-site to provide their expertise. Through two days of diligent work and adjustments, the equipment was successfully set up, ensuring its proper functionality. The client expressed their deep appreciation for the dedication and professionalism demonstrated by our installation engineers.
This video showcases the smooth operation of the gantry crane’s trolley and overall crane system following a successful installation, ensuring its reliability and effectiveness in container handling operations.
The Kazakhstan Customer Review
“I am extremely satisfied with all aspects of the equipment I received from Aicrane. Everything performed exceptionally well, exceeding my expectations. I would be more than happy to recommend your products to anyone interested in learning more about your equipment. The reliability and efficiency of the equipment have greatly contributed to the success of my operations!”
“I must emphasize that Aicrane has proven to be an outstanding partner to work with. Your prompt service response and professional technical support have been exceptional. I greatly appreciate your commitment to delivering on your promises. It’s clear that you truly care about your customers and their satisfaction. I also want to commend your team for their proactive approach in providing installation guidance. It made the entire process much smoother and further enhanced my overall experience.”
Aicrane After-sales Service
Our Customer Service Specialist will provide personalized support throughout the order execution process, ensuring a seamless and satisfactory experience for the customer from order placement to delivery.
The Installation Engineers are responsible for on-site support, including installation, maintenance, repairs, and customer training.
Our After-Sales Service Specialists regularly visit customers to understand equipment operations, ensuring optimal performance and customer satisfaction.
Aicrane: Your Trusted Gantry Crane Manufacturer and Partner
At Aicrane, we highly prioritize the satisfaction of our customers throughout their collaboration with us. Their affirmative feedback serves as a testament to our unwavering commitment to offering top-notch lifting equipment and exceptional services. We are driven to foster and strengthen our customer relationships by consistently delivering dependable solutions and unparalleled assistance. Should you seek the expertise of a seasoned and reliable gantry crane manufacturer, or if you have any inquiries regarding gantry crane prices, please don’t hesitate to reach out to us. We gladly offer quotes and consultations for all projects.